A sewage emergency is one of the worst and most risky problems a property owner can face. When foul drainage fails, from a blockage, a collapsed pipe, or a pump failure, raw sewage can back up through toilets, sinks, and floor drains into your home or workplace. Sewage carries harmful germs and parasites that put your health at risk. Because of that, a professional clean-up is a must. We send sewage emergency callouts any time, day or night. Your engineer carries the right gear, including protective clothing, heavy-duty extraction units, cleaning equipment, and high-pressure jetting kit. They contain and remove the sewage safely, clear the fault behind it, and clean affected areas to a safe standard. If a broken pipe or pump caused the backup, they carry parts to fix it and get things working again. We also work with South West Water if the fault starts in the public sewer. Sewage emergencies need fast action, since every hour of delay means more mess, more damage, and more risk to health.
Fill in our 24/7 emergency form. Since sewage emergencies get top priority, we send an engineer straight away with full clean-up and clearing gear.
On arrival, we put on protective gear and shut off the sewage source where we can. We still start removing standing sewage with heavy-duty pumps right away.
We find and fix the cause of the backup, since clearing blockages, making an emergency pipe repair, or fixing a pump fault gets normal drainage flowing again.
Affected areas are cleaned to cut the health risk. We still advise on any further deep clean needed and give you a report for your insurer.
The cost of a sewage emergency callout depends on how bad the mess is and the drainage work needed. This covers containment, clearing, and a basic clean. Request a fast, fixed-price quote online. We confirm costs as soon as we've checked the situation, and there's no call-out fee.
Yes, since raw sewage carries harmful germs, including E. coli and Salmonella, plus viruses and parasites. Keep children and pets away from affected areas, and don't try to clean it up without protective gear.
Stay out of affected rooms, open windows to air the space, and turn off power at the fuse box if sewage is near sockets. Since flushing toilets or running taps can make the backup worse, avoid both until your engineer arrives.
If the backup starts in the public sewer rather than your own drains, South West Water is responsible for the fix. Since it's not always obvious which side the fault is on, we can work that out and contain it while you contact South West Water.